munroplumbing.ca
Last Updated: 2025-03-17 (17:24PM)
Munro Plumbing (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy laws.
By using our website, services, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this policy.
1. Collection of Personal Information
We collect personal information directly from you when you contact us, request a service, or use our website. This includes:
- Contact Information: Name, phone number, and email address when you inquire about our services or book an appointment.
- Service Preferences: Details about the services you require, including any special requests or instructions.
- Marketing Preferences: If you opt in, we collect your consent to receive service reminders, promotions, and special offers via email or SMS.
- Website and Technical Data: Information such as IP addresses, browser type, and pages visited, collected through cookies and analytics tools.
We do not collect sensitive personal information such as financial data, social insurance numbers, or health records.
2. Purpose of Collecting Your Information
We collect and use your personal information for the following business purposes:
- To provide services: Scheduling, confirming, and completing plumbing services.
- To communicate with you: Responding to inquiries, providing estimates, and updating you on scheduled work.
- To send service reminders and promotions: If you opt in, we may send appointment reminders, seasonal promotions, and service-related updates.
- To improve our website and customer experience: We analyze website traffic and user behavior to enhance our services.
- To comply with legal obligations: We may retain and disclose information as required by law or to protect our legal rights.
We will only collect the personal information necessary for these purposes and will not use it for any other reason without your consent.
3. Consent and Opt-In Preferences
- Implied Consent: When you provide your contact information to request a service, you consent to receiving communications related to your request.
- Express Consent for Marketing: You will only receive service reminders, promotions, and special offers if you explicitly opt in.
- Withdrawing Consent: You can opt out of marketing emails or texts at any time by clicking “unsubscribe” in our messages or contacting us directly.
We respect your choices and will promptly honor any request to withdraw consent.
4. Protection and Security of Your Information
We take reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure, including:
- Encryption & Secure Storage: Any stored data is protected with encryption and access controls.
- Access Restrictions: Only authorized personnel can access your personal information.
- Secure Communication: We use industry-standard security protocols for online communication.
Despite our efforts, no system is 100% secure, and we cannot guarantee absolute security. If we detect a data breach, we will notify affected individuals as required by Ontario privacy laws.
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information. However, we may share it in the following cases:
- With third-party service providers: We may share your information with scheduling platforms, email marketing providers, or IT support providers who assist in our business operations.
- Legal Compliance: We may disclose your information if required by law, court order, or to protect our business interests.
- Business Transactions: If Munro Plumbing is involved in a merger or sale, customer data may be transferred as part of the transaction.
Any third party that receives your information is contractually required to protect it and use it only for the agreed purpose.
6. Cookies and Website Tracking
We use cookies and similar tracking technologies to improve website functionality and user experience. These may collect:
- Traffic Data: How visitors interact with our website.
- Session Cookies: Temporary files that remember your preferences while browsing.
- Third-Party Analytics: Services like Google Analytics to measure website performance.
You can manage cookie preferences through your browser settings, but disabling them may impact website functionality.
7. Third-Party Links
Our website may contain links to third-party sites for additional services or resources. We are not responsible for the privacy practices of these external websites and encourage you to review their policies before providing personal information.
8. Retention of Personal Information
We will only retain your personal information for as long as necessary to fulfill its intended purpose, comply with legal obligations, and resolve disputes. If you request deletion of your data, we will securely dispose of it unless retention is required by law.
9. Your Rights Under Ontario Privacy Laws
Under PIPEDA and Ontario privacy laws, you have the right to:
- Access your personal information: Request a copy of the data we hold about you.
- Request corrections: If your information is inaccurate or incomplete, we will update it upon request.
- Withdraw consent: Opt out of promotional communications or request data deletion (subject to legal requirements).
- File a complaint: If you believe we have violated your privacy rights, you may contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).
To exercise these rights, contact us using the details below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any modifications will be posted on this page with an updated effective date.
If changes affect how we handle your personal information, we will notify you via email or website notice.
11. Contact Information
If you have any questions about this Privacy Policy, your personal data, or how to exercise your rights, please contact us at:
Munro Plumbing
munroplumbing905@gmail.com
705-928-6550